Viewing data

Monthly allowance, “Scene paused”, and top-ups.

What viewing data is and how it’s counted

Each plan includes monthly viewing data for people opening your shared scenes. Your own viewing is free.

  • Monthly allowance: Trial 5 GB, Capture 25 GB, Studio 100 GB, Team 400 GB; Enterprise has no limit.
  • Months and days run on Sydney time.
  • It’s an estimate: each file counts once per viewer per day, and streamed point clouds count at a quarter of their size (at most 1 GB per viewer per day).
  • Your own viewing doesn’t count.

Viewing data on Account →

“Scene paused”: viewing data used up

A scene pauses when the account hits its daily or monthly viewing limit. Add a top-up to reopen it.

  • Daily: one day can use up to 80% of the monthly allowance. After that, “It opens again tomorrow.”
  • Monthly: “The owner can add more from their account.” Add a 50 GB top-up for A$15 on Account; it lasts for the current month.
  • Files a viewer already opened that day keep loading.
  • The owner gets one email each time a limit is reached.

A client can’t view a delivered project? Send an Urgent problem from the Help button and we’ll look at it first.

Add viewing data →

Still stuck?

Sign in and use Help at the top of any page to send a request with your project and browser details attached. Can’t sign in? Email info@mirrormapper.com.au with the email address you use for MapShare.