How can we help?
Fixes for the common problems, and how MapShare works under the hood. Can’t find it? Send us a request at the bottom of the page.
Getting started
Upload, set up the scene and share it, step by step.
Uploads & formats
What you can add, size limits, and uploads that stall.
Processing
Conversion, phone captures, credits and failed jobs.
Viewer not loading
Black screens, WebGL, browsers, memory and phones.
Sharing & embeds
Private, public and embed links, email shares, custom domains.
Viewing data
Monthly allowance, “Scene paused”, and top-ups.
Billing & plans
Plans, upgrades, cancelling, invoices and bundles.
Sign-in, SSO & invites
Signing in, invites, approval and single sign-on.
Still stuck?
Sign in and use Help at the top of any page to send a request with your project and browser details attached. Can’t sign in? Email info@mirrormapper.com.au with the email address you use for MapShare.