Sign-in, SSO & invites

1. Sign in the way you signed up: email and password, Google, or an emailed sign-in link.
2. Forgot your password? Use Forgot password on the sign-in page. New passwords need at least 10 characters.
3. “That email link has expired or has already been used”: links work once. Request a new one.
4. Check spam for emails from no-reply@mapshare.app.
5. “This account is suspended”: contact us.

• New here? Request access with your name, company and what you capture. We’ll email an invite.
• Invite links are for the email they were sent to. Create your account from the link, or sign in with the Google account for that email.
• “MapShare is invite-only right now” when signing in with Google means that Google account hasn’t been invited.
• “Your account is waiting for approval”: we’ll activate it soon. Use “Ask to activate my account” if it’s urgent.
• Clients you share with don’t need an account. They open scenes from the email link.

SSO is part of Enterprise. We connect your SAML identity provider and verify your email domain. Then people choose “Sign in with SSO” and enter their work email.

To set it up, send an Account access request with your identity provider and domain. SSO not working for someone? Include their work email and the error they see.