Processing

LAS/LAZ point clouds and splats are converted for streaming on processing servers in Sydney. GeoTIFF, DXF, GeoJSON and meshes are ready as soon as they upload.

• Queued / “Waiting for a processing server”: your job is in line.
• “Waiting for capacity”: it has been queued for over 10 minutes because servers are busy. It will start on its own.
• Running / converting: most clouds take minutes; very large ones can take longer.
• Failed jobs are retried automatically (up to 3 attempts) before they show as failed.

• “The file never finished uploading” or “upload link expired”: delete the layer and upload it again.
• “This point cloud is too big for us to process”: thin it or split it into parts (about 150 million points per file).
• “Conversion timed out”: try a smaller or thinned file.
• “Not enough storage”: free up space or upgrade, then upload again.
• “Processing isn’t available on the server right now” or a server error: wait a few minutes and try again. If it keeps happening, report a problem and include the project.

Phone and LiDAR captures can be re-run from Captures. Re-runs are limited to 10 an hour.

• Uploading LAS/LAZ, splats and other files is free; only phone and LiDAR captures use credits.
• Each plan includes monthly credits (Capture 20, Studio 50, Team 200); new accounts get 10. Credits don’t expire.
• A capture costs about its total megapixels ÷ 100 (at least 10 credits), doubled for high quality.
• Failed or cancelled jobs give the credits back automatically.
• Short on credits? Buy a pack on Account, then upload again from Captures. Your photos stay uploaded.